Shipping policy

Thank you for shopping with Walkixa. This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.walkixa.shop/.

Shipping Destination

We currently ship only within the United States.

At this time, we do not offer international shipping.

Order Processing

  • Processing Time: 1–3 business days

  • Business Days: Monday through Friday, excluding public holidays

Orders are processed after payment has been successfully confirmed.

Orders placed after 5:00 PM (New York Time) will begin processing on the next business day.

During periods of high order volume or unexpected circumstances, processing times may be slightly extended. If a significant delay occurs, we will contact you using the email address provided with your order.

Shipping Time

After your order has been processed, the estimated delivery time is:

  • 5–11 business days

Delivery times are estimates and begin after the order has been processed. Actual delivery may vary depending on the destination, carrier operations, weather conditions, or other circumstances beyond our control.

Shipping Cost

We offer free standard shipping on all orders within the United States.

No minimum purchase is required to qualify for free standard shipping.

Shipping Carriers

Orders may be shipped using one of the following carriers, depending on the destination and availability:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other qualified shipping providers

The shipping carrier for each order is selected based on operational requirements.

Order Tracking

Once your order has been shipped, tracking information will be provided when available so you can monitor the progress of your delivery.

Please allow a reasonable amount of time for tracking information to become active after your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address causes a delivery delay, failed delivery, or returned shipment, additional shipping charges may apply if the order needs to be reshipped.

Delayed Deliveries

While we work to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather

  • Carrier service interruptions

  • High shipping volume

  • Natural disasters

  • Other unforeseen events

We appreciate your patience should such delays occur.

Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost during transit, please contact our customer support team as soon as possible.

To help us investigate shipping-related issues, we may request your order number, photographs of the package or product, and other relevant information.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

Walkixa

8925 Avenue D
Brooklyn, NY 11236
United States

Email: support@walkixa.shop

Phone: +1 347-771-8442

Support: 24/7 via email