Refund policy

At Walkixa, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

We accept returns within 30 business days from the date your order is delivered.

To be eligible for a return, your item must be:

  • Unused and unworn.

  • In its original condition.

  • Returned with all original tags, labels, and stickers attached.

  • Returned in the original packaging, including the shoe box, wrapping, and protective materials.

  • Returned with all accessories, manuals, free gifts, and other items originally included with your purchase.

To help us review claims involving damaged, defective, or incorrect items, we require an uncut unboxing video that clearly shows the package being opened, the product received, and the issue. If this video is not provided, we may be unable to process the return request.

Items Not Eligible for Return

The following items are not eligible for return:

  • Products that have been used, worn, washed, or damaged after delivery.

  • Items with the original tags, labels, or stickers removed.

  • Products returned without their original packaging, box, wrapping, or protective materials.

  • Items returned without the accessories, manuals, free gifts, or other components included with the original purchase.

  • Products with stains, odors, smoke smell, pet hair, or other visible signs of use.

  • Customized, personalized, or made-to-order products.

  • Clearance items, final sale items, or products marked as Non-Returnable, unless they arrive defective, damaged, or incorrect.

  • Gift cards and digital products.

  • Products damaged due to misuse, accidents, negligence, or unauthorized repairs.

  • Items returned after the 30-business-day return period.

  • Products returned with missing parts or components that were included at the time of delivery.

  • Items returned without prior return authorization, where applicable.

  • Claims for damaged, defective, or incorrect products when an uncut unboxing video clearly showing the product and the issue is not provided.

Return Process

To request a return, please contact our customer support team before sending your item back.

Email: support@walkixa.shop

Please include your order number and a brief description of the reason for your return. If your item is damaged, defective, or incorrect, please also include clear photos and the required uncut unboxing video.

Once your return request is reviewed and approved, we will provide instructions for returning your item.

Return Shipping

Customers are responsible for the cost of return shipping unless otherwise required by applicable law.

We recommend using a shipping service that provides tracking, as Walkixa is not responsible for returned packages that are lost or damaged during transit.

Return Address

Walkixa
8925 Avenue D
Brooklyn, NY 11236
United States

Please do not return any item without first receiving return instructions from our support team.

Refunds

After your returned item is received and inspected, we will notify you of the outcome of your refund request.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us investigate and resolve your claim promptly, please provide:

  • Your order number.

  • Clear photographs of the product and packaging.

  • An uncut unboxing video clearly showing the package being opened and the issue.

Our team will review your claim and work with you to provide an appropriate resolution.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

Walkixa

Email: support@walkixa.shop

Phone: +1 347-771-8442