FAQs

Frequently Asked Questions (FAQs)

What products does Walkixa sell?

Walkixa specializes in footwear for customers in the United States.

Where do you ship?

We currently ship only within the United States.

How much does shipping cost?

We offer free standard shipping on all orders.

How long does it take to process an order?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

How long does delivery take?

Estimated delivery time is 5–11 business days after your order has been processed.

What time is the daily order cut-off?

Orders placed after 5:00 PM (New York Time) will begin processing on the next business day.

Which shipping carriers do you use?

Orders may be delivered by one of the following carriers, depending on the destination and availability:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other qualified shipping providers

What payment methods do you accept?

We accept the following payment methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All payments are processed in U.S. Dollars (USD).

Can I return my order?

Yes. Eligible items may be returned within 30 business days of delivery, provided they meet the conditions outlined in our Return and Refund Policy.

Who pays for return shipping?

Customers are responsible for the cost of return shipping.

Which items cannot be returned?

Returns are not accepted for:

  • Used, worn, washed, or damaged products.

  • Items without original tags, labels, or stickers.

  • Products returned without their original packaging or included accessories.

  • Customized, personalized, or made-to-order items.

  • Clearance, final sale, or non-returnable items, unless they arrive defective, damaged, or incorrect.

  • Gift cards.

  • Digital products.

  • Products damaged through misuse, accidents, negligence, or unauthorized repairs.

  • Items returned after the eligible return period.

  • Products with missing parts originally included in the order.

  • Returns submitted without prior authorization, where applicable.

Do I need proof if my item arrives damaged or incorrect?

Yes. To help us review your request, please provide:

  • Your order number.

  • Clear photographs of the product.

  • An uncut unboxing video clearly showing the product and the issue.

Without the required uncut unboxing video, we may be unable to approve your claim.

How are refunds issued?

Approved refunds are issued to the original payment method used for the purchase.

How long does it take to receive a refund?

Once your return has been received, inspected, and approved, refunds are generally processed within 5–10 business days. The time required for the funds to appear in your account may vary depending on your payment provider.

How can I contact Walkixa?

If you need assistance, please contact us using the details below:

Walkixa

8925 Avenue D
Brooklyn, NY 11236
United States

Email: support@walkixa.shop

Phone: +1 347-771-8442

Customer Support: Available 24/7 via email